The Yacht Technology Blog

When Ransomware Targets Your Yacht: A case study

Posted by Steve Kahlich on Mar 24, 2017 11:28:04 PM

It was a typical start to the workday for John*, the Electronic Technical Officer (ETO) for a 119m yacht supported by Great Circle Systems. One of John’s daily tasks (tracked on Triton Administrator) is to check email traffic on the vessel’s exchange server. He quickly noticed that the exchange server was not responding and would not restart. When Josh attempted to open the server, an error message appeared that said: MMC could not create the snap-in. The snap-in might not have been installed correctly. A list of Unhandled Exceptions followed, meaning the system could not find the files or assembly listed.

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Topics: yacht network design, yacht computers, vessel remote support, Ransomware, cyber attack

5 Reasons to Love your Yacht Computer Support Contract

Posted by Darren Mayhead on Feb 13, 2015 1:42:00 PM

As I wrote in my 2014 post, How To Get The Most Out Of Vessel Remote Support, yacht IT systems are getting more numerous and complicated. 

 

Boats always had Chief Engineers. But very few Chief Engineers out there have the combination of Mechanical, Electrical, IT and Comms skills necessary to run today large mega yachts – they are a rare breed. Also, as vessel IT systems become more complex, specific skill sets outside those of a traditional 'Electrical/Mechanical Engineer’ are a required element.

 

For these reasons, many vessels have begun augmenting their team with ETOs. And to avoid yacht computer system down-time, many Captains also contract with vessel remote support providers to keep all on board Comms and IT systems running at an optimal level at all times.

 

There is a lot to love about these yacht IT support contracts—they can often get your crew out of a technical jam quickly with minimal down time. And having a technical team fixing things remotely while your crew continues to perform their daily tasks is a big plus.

 

But the contracts (and the IT teams behind them) can often attract a lot of hate. And unfortunately in some cases, that hate can be justified. 

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Topics: vessel remote support

How To Get The Most Out Of Vessel Remote Support

Posted by Darren Mayhead on Sep 11, 2014 5:10:16 AM

The job of vessel Chief Engineer is a huge undertaking. And as on board technology proliferates, the job is just getting bigger.

 

Along with Engineers, many yachts hire ETOs (read our recent blog post: Hiring a Yacht Electro-Technical Officer (ETO)? Read This First! ) to help absorb their Engineering Departments’' ever-increasing work load. But yachts are now also contracting with remote support providers to keep all on board electronic systems running at an optimal level.

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Topics: vessel remote support

Happy Ending to a Yacht Electro-Technical Officer (ETO) Crisis

Posted by Andy Levy on Jan 6, 2014 10:47:00 AM

It was a dark and stormy night…

 

Actually, I got the call at the crack of dawn in early November. As I reached for my blue iPhone I was a bit groggy, but my fog lifted immediately when I learned who was on the line. It was “T,” the Chief Engineer of a vessel that was a long-time Great Circle Systems (GCS) customer. Over the years, I’d worked closely with T on two different vessels and knew him well. He was always professional, affable and easy to work with. So I immediately recognized the tension in his voice.

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Topics: vessel remote support

JD_Crawford_head_shotDarren and the GCS team have been instrumental in the development and deployment of several carrier grade IT networks for large scale, Savant-based super-yacht projects where the technology infrastructure needed to be extremely reliable. 

 

The capabilities of the GCS team have proven instrumental in helping us deliver a world class technology experience to some of the most prestigious yachts in the world.

 

J.D. Crawford of Savant Systems

Lady_Sheridan_from_Keith_Moore

I have been working with Great Circle Systems since 2006 when they did the installation of all our networking and Internet communications equipment on our boat being built in Germany.

 

The equipment they recommended and installed was exactly as we required.  We have had extremely good results with all of their equipment and it has performed as they had advised.

 

I would highly recommend them to all fellow captains.

 

Captain Keith T. Moore of M/Y Lady Sheridan

CE_W_Michael_Hummel_of_MY_TVTriton Administrator has proven to be the perfect tool for us on M/Y TV, which is a 78 meter Luerssen yacht.

 

Triton has comprehensive essential features plus any additional features one can possibly need. It is still easy to use and has a swift support team to implement customer-specific wishes, such as individual day logs, etc.

 

W. Michael Hummel, Chief Engineer of M/Y TV

 

Captain Bruno Herregods talks about Great Circle Systems tech support. 

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